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Skype customer support useless

13th July 2012 by Alan Leave a Comment

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Following on from my Skype account being hacked I found out just how useless Skype customer support was.  They have canned scripts, they have no authority to do anything and only contactable by live chat.  They are clearly using canned response buttons and dealing with probably many customers at the same time. I reported my Skype account being hacked here  on my blog.   There is also a great thread ranking high on Skype’s own community forum here Skype account hacked – Useless and unhelpful Skype customer service.


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However this less than satisfactory experience led me to thing about alternatives.  And I feel like a real fool not doing that earlier, as there is a completely viable alternative to Skype, there is a whole industry of Voice over IP ( VOIP ) providers.

I talked to a real human being at one of those providers ( Voipfone ) and in a few minutes I realised I could get everything I needed for my ‘virtual telephony’ and more, without using Skype and at a slightly lower cost.

Within the hour, I’d signed up and installed the free Zoiper software that turns my PC into an internet phone.  No special hardware, no cost and I get a free 056 number which in the UK means anyone can call me at the standard non-geographic rates, but better still, is they are with a voip provider  they can call me for free (I am not sure if viop from abroad will connect free to a UK voip number or visa versa, but I’ll find out one day, in which case this will be fantastic).

So if you are looking for VOIP in the UK I’d recomend it, and I would not recommend using Skype numbers, I can’t see any reason too.

My experience with Voipfone  so far has been great, and I whole heartedly recommend them. If you click on the advert below you can get a free 30 day trial [and if you do pay for a line the following month, I would get 50% of the first month as a referral fee , however as a line cost £2/month  I don’t think the £1 will make me rich 🙂 ]

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About Alan

I'm Alan from Fullworks Digital Ltd, where I develop WordPress Plugins .

My day job consists of developing new code and solutions along with support my WordPress plugin user.

I started as a professional programmer in 1979 and had been involved with the IT of business technology in virtually every area that exist.

Badlywired.com is my technical notebook, my aide memoire of the many interesting facts that I come across and 'how to' recipes of things I do infrequently. As I spend a lot of time gathering parts of solutions from the internet and assembling them into my own solutions, and also just learning how to do things, this blog is one way of giving something back to the online community that has helped me extensively.

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