Customers expect a chat box for instant communication when they visit your site.
Olark is a live chat provider that ticks all the boxes.
You can start with a free account, which allows you 20 chat sessions a month, enough for small businesses or test the product. You can easily upgrade as you go to affordable chat payment plans, that include extras transcripts and CMS integration.
Doing business in the cloud requires cloud technology and Olark live chat makes this element very very easy.
Take a look, you have nothing to lose and everything to gain.